Last updated: July 2026
1. About Us
Food Prep By Lara is a Barcelona-based food delivery business offering authentic Nigerian home-cooked meals, soups, snacks, and catering services. Our website is foodprepbylara.com. You can contact us at hello@foodprepbylara.com or via WhatsApp at +34 603 404 828.
By placing an order or making an enquiry through our website, WhatsApp, or Instagram, you agree to be bound by these Terms and Conditions. Please read them carefully before ordering.
2. Orders
2.1 How to Order
Orders can be placed through our website at foodprepbylara.com, via WhatsApp at +34 603 404 828, or via Instagram direct message at @foodprepbylara. An order is not confirmed until you receive a confirmation message or email from us and, where applicable, payment has been received.
2.2 Minimum Order
The minimum order for delivery is one item. Where a specific product has a minimum quantity requirement, this will be clearly stated on the relevant product page or communicated to you at the time of ordering.
2.3 Pre-Order Model
All orders are pre-orders. We operate on a scheduled delivery model with the following cut-off times:
Wednesday delivery: orders must be placed by midnight on Monday.
Saturday delivery: orders must be placed by midnight on Thursday.
Orders placed after the cut-off time will be allocated to the next available delivery window. We will confirm your delivery window at the time of order.
2.4 Order Capacity
We operate with a limited order capacity per delivery window in order to maintain the quality of every dish. We reserve the right to close a delivery window once capacity has been reached. In the event that we cannot fulfil your order due to capacity, we will notify you as soon as possible and offer you a place in the next available window or a full store credit.
2.5 Menu Availability
Our menu is subject to change. We reserve the right to withdraw, substitute, or modify any menu item at any time, including where an ingredient is unavailable or where quality cannot be guaranteed for a particular delivery window. Where a substitution or withdrawal affects your confirmed order, we will contact you promptly and offer an alternative or store credit for the affected item.
3. Pricing and Payment
3.1 Pricing
All prices displayed on our website and menu are inclusive of IVA at the applicable rate. Prices are listed in euros. We reserve the right to update our prices at any time. The price applicable to your order is the price confirmed at the time of placing your order.
3.2 Payment Methods
We accept the following payment methods:
Card payment via Stripe, processed securely through our website.
Bizum, for customers with a Spanish bank account.
Bank transfer, details of which will be provided at the time of ordering.
3.3 Payment and Order Confirmation
Your order is not confirmed until payment has been received in full. For bank transfer payments, your order will be held for 24 hours pending receipt of payment. If payment is not received within this window, your order may be released.
3.4 Pricing Errors
In the event that a pricing error appears on our website or is communicated to you in error, we reserve the right to cancel the affected order and issue a full refund or store credit. We will notify you as soon as a pricing error is identified.
4. Delivery
4.1 Delivery Area
We currently deliver within Barcelona. Specific delivery zones and any applicable delivery fees will be communicated at the time of ordering or displayed on our website.
4.2 Delivery Times
We aim to deliver within the communicated time window for each delivery day. Delivery times are estimates and may be affected by factors outside our control including traffic, weather, and third-party delivery provider availability. We do not guarantee delivery at an exact time.
4.3 Delivery Providers
We use third-party delivery providers and riders to fulfil deliveries. By placing an order, you acknowledge that your delivery address and contact details may be shared with the relevant delivery provider solely for the purpose of completing your delivery.
4.4 Failed Deliveries
It is your responsibility to ensure that the delivery address provided is correct and that you are available to receive your order at the time of delivery. If a delivery fails because an incorrect address was provided or because you were unreachable, we are unable to offer a refund or store credit. Please refer to our Refund and Returns Policy for further detail.
4.5 No Collection
We do not currently offer a collection or pick-up service. All orders must be delivered.
5. Allergens and Dietary Requirements
Our kitchen handles a wide range of ingredients and is not an allergen-free environment. Cross-contamination between allergens is possible during preparation. We are unable to guarantee that any dish is completely free from any specific allergen.
If you have a food allergy, intolerance, or specific dietary requirement, you must contact us before placing your order at hello@foodprepbylara.com or via WhatsApp at +34 603 404 828. We will advise you on the suitability of our dishes for your needs.
By placing an order without first contacting us regarding an allergy or dietary requirement, you accept full responsibility for any adverse reaction that may result. Food Prep By Lara cannot be held liable for allergic reactions or dietary issues where we have not been informed of a requirement prior to the order being placed.
6. Cancellations and Refunds
Cancellations and refunds are governed by our Refund and Returns Policy, which forms part of these Terms and Conditions and is available at foodprepbylara.com/refund-policy.
In summary, because all food is made fresh to order using perishable ingredients, cancellations after the cut-off time are not eligible for a refund or store credit. Cancellations before the cut-off time are eligible for store credit only. We do not offer cash refunds on food orders.
7. Catering and Party Tray Orders
The following terms apply specifically to catering and party tray orders for events and group orders. These terms apply in addition to, and where relevant override, the standard delivery terms above.
7.1 Enquiries and Quotes
Catering orders are handled on an enquiry basis. Please contact us at hello@foodprepbylara.com or via WhatsApp at +34 603 404 828 to discuss your requirements. A written quote will be provided before any booking is confirmed.
7.2 Booking Confirmation and Deposit
A catering booking is confirmed only upon receipt of a 50% deposit of the total quoted amount. The deposit is non-refundable. We reserve the right to allocate the date to another client until the deposit is received.
7.3 Balance Payment
The remaining balance is due no later than 5 days before the event date. Failure to pay the balance by this deadline may result in the booking being cancelled without refund of the deposit.
7.4 Cancellation by the Client
If you cancel a confirmed catering booking more than 14 days before the event date, the deposit is forfeited but no further charge will be made.
If you cancel a confirmed catering booking within 14 days of the event date, the full quoted amount becomes payable. This reflects the cost of ingredients already sourced, preparation already undertaken, and staffing already arranged.
All cancellations must be submitted in writing to hello@foodprepbylara.com.
7.5 Cancellation by Food Prep By Lara
In the unlikely event that we need to cancel a confirmed catering booking, we will notify you as soon as possible and issue a full refund of any amounts paid. We will not be liable for any additional costs or losses arising from a cancellation on our part.
7.6 Changes to Catering Orders
Requests to change the menu, guest numbers, or delivery details for a catering order must be submitted in writing at least 7 days before the event date. We will do our best to accommodate changes but cannot guarantee this once preparation has begun. Changes that result in a higher order value will require an updated deposit or balance payment before being confirmed.
8. User Generated Content and Photography
We love seeing our food enjoyed. If you tag us in a photo or video on Instagram, TikTok, Facebook, or any other platform using our handle @foodprepbylara or any branded hashtag, you grant Food Prep By Lara a non-exclusive, royalty-free licence to repost, reshare, or feature that content on our social media channels and website for marketing purposes.
We will always credit you where possible when reposting your content. If you do not wish your content to be reposted, please let us know at hello@foodprepbylara.com and we will remove it promptly.
9. Intellectual Property
All content on our website including text, images, logos, and branding is the property of Food Prep By Lara and may not be reproduced, distributed, or used without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Food Prep By Lara shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or the purchase of our products, including but not limited to losses arising from delivery delays, product unavailability, or website errors.
Our total liability to you in connection with any order shall not exceed the value of that order.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
11. Governing Law
These Terms and Conditions are governed by the laws of Spain. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.
12. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be reflected by the updated date at the top of this page. Your continued use of our website or placement of an order after any changes constitutes your acceptance of the updated terms.
13. Contact
For any questions relating to these Terms and Conditions, please contact us at:
Email: hello@foodprepbylara.com
WhatsApp: +34 603 404 828
Website: foodprepbylara.com
